Book housing repairs online
We have now made it even easier for you to book your housing repairs 24/7 at your convenience. So that you don’t have to take time out of your busy day to call us, we have set up an online customer portal, using a simple log in, you can report your repair and check the status of the works online at any time of day.
Raise a repair by registering for an online account.
How to book a repair
The video below shows you how to set up your account and how to book your repair.
Watch the how-to video
The following guides show you how to raise, amend or cancel a repair, as well as Frequently Asked Questions (FAQs):
- Download the 'How to book a repair' (PDF)
- Download the 'How to cancel a repair' (PDF)
- Download the 'How to reschedule a repair' (PDF)
- Download the 'FAQs' (PDF)
Provide general feedback on your experience with raising a repair online.
Need technical support?
Our Customer Contact Centre is always here to help and for those customers who do not use online services they will continue to support you with booking repairs. The team is available Monday to Friday from 08:30 - 17:00.
We have dedicated advisors to support with setting up your online account and answer any questions you may have, you can contact them on 01473 432000.
So the next time you need to book a repair, save time, do it online, your booking will be confirmed straight away.
Emergency Repairs
These are repairs that you need help with urgently, such as loss of electricity, a blocked toilet (where the property only has one toilet) or a major water leak. We will endeavour to send help within four hours if your repair is classed as an emergency. For urgent repairs please call 01473 432000. The team can also raise non-urgent repairs if required if you do not use online services.
Out of hours (emergency repairs only)
If you have an emergency after 17:00 or during a weekend, telephone 01473 432000. This will put you through to our out of hours service which is provided 365 days a year. Our trained staff will assess your situation and dispatch emergency tradesmen as required.
Preparing to book a repair
To help us serve you better, please gather as much information as possible before contacting us. For instance:
- Shower not working: Please make note of the make and model of the shower before you call - not only will this save you time while you are on the phone, it will also ensure that your repair can be completed quickly, with our tradesman arriving with the correct parts.
- Windows: Note whether they are single or double-glazed and whether they have UPVC or wooden frames.
- Taps: Identify the material (plastic, stainless steel, or chrome) and type (mixer or lever).
- Doors: Confirm whether they are wooden or UPVC and the type of lock (mortice or Yale).
- Leaks: Determine where the leak is coming from (e.g., water pipe, waste pipe, loft, or guttering).
- Electricity Loss: Check your fuse board, verify if there’s a power outage in your area, and ensure your electricity card has credit.
Save time and help us improve our service to you by having all relevant information to hand.