This page provides information on how the Council is performing its Landlord Functions. We are working with Tenants, through the Customer Engagement Panel, for them to scrutinise our performance and help improve our services.
Contact us
If you have any feedback or ideas about what else you would like to see here, please contact us at tenant.participation@ipswich.gov.uk or call the Tenant Engagement Team at 01473 433 144.
Ipswich Borough Council Housing Services performance
| Performance Description | Target | June 2023 | September 2023 | December 2023 | March 2024 | June 2024 | September 2024 | December 2024 |
| Number of Repairs in progress at any one time | Less than 1200 | 1469 | 1785 | 1244 | 1108 | 1080 | 958 | 836 |
| Repairs completed within target timescale | 80% | 81% | 76% | 72% | 83% | 83% | 81% | 85% |
| Rent Arrears: % Gross Annual Rent Debit outstanding | 2.00% | 2.30% | 1.97% | 1.72% | 1.52% | |||
| Number of Evictions due to Rent Arrears | No target | 3 | 4 | 2 | 3 | 5 | 2 | 0 |
| Average void turnaround times (days) | 33 | 53 | 37 | 35 | 34 | 24 | 27 | 25 |
| % tenants ordering repairs online | 25% | 3.6% | 7.0% | 7.0% | 7.0% | 7.0% | 11.7% | 14% |