Council tenants

You can access your IBC tenancy and manage your rent account online with the Housing Online, My Account portal.

Explore how to join our Customer Engagement Panel and help us improve housing services. You can also read our e-newsletter, Tenants Times.

Apply for social housing through the Gateway to Homechoice, covering seven authority areas.

Set up a Direct Debit to easily pay your Council Tax, Rent, Business Rates, and other regular bills.

This page provides information on how the Council is performing its Landlord Functions. We are working with Tenants, through the Customer Engagement Panel, for them to scrutinise our performance and help improve our services.

Details about your rights as a council tenant.

Find out how to do a mutual exchange as a council or housing association tenant.

Discover how to pay your rent, including options like Direct Debit, online, phone, or at the Post Office, and manage your payments effectively.

For housing issues, call the Customer Contact Centre at 01473 432000 to be directed to a Housing Officer for help with rent, benefits, repairs, and more.

Domestic abuse includes any incident of threatening behaviour, violence or abuse. The abuse can be psychological, physical, social, financial, or emotional.

Get an overview of Ipswich Borough Council's housing repairs service, including how to report and manage repairs and contact details for emergencies.

If you are a Council tenant it is your responsibility to take out household contents insurance.

If you are a council tenant or leaseholder living in a designated area you can apply for a parking permit.

Learn how to get approval for changes to your council home, avoid penalties for unapproved work, and possibly earn compensation for improvements.

Learn how to end your tenancy or garage rental with Ipswich Borough Council, including notice periods and move-out procedures.

Learn how you can assist the Council in preventing fraud in social housing by reporting suspicious activities.

The Rental Exchange is a way to strengthen your credit report without you needing to take on new credit.

Download the Tenants' Handbook and Local Standards for home maintenance, tenancy management, and data handling info.

The Assisted Gardening Scheme supports tenants who can't maintain their garden due to age or health issues and lack help from others.

Learn how the Right to Buy scheme allows tenants to purchase their home at a discounted price, with details on application procedures and helpful contacts.

Find out how the council ensures gas appliance safety, including scheduling checks, reporting issues, and handling gas leaks.

Aids and facilities for people with disabilities who live in council homes.

Learn about the Tenancy Support Scheme, which assists Ipswich Borough Council tenants with home setup, financial management, and accessing benefits.

What to do if you’re having trouble paying rent: Contact us for help, check your eligibility for benefits, and report any changes.

What needs to happen when a council tenant, who had no-one living with them, dies.

To deal with a condensation problem effectively, you will need to keep your home ventilated, keep it warm and reduce moisture.

A brief overview of Ipswich Borough Council's programs to maintain and improve its housing stock.

Information for residents to keep safe from potential fire hazards.

Get information on using your council home for self-employment or a small business.

This page outlines Ipswich Borough Council's housing related policies.

Learn about Ipswich Borough Council's new SMS service for tenants, which provides important updates and support options via text message.

Learn about Ipswich Borough Council's Tenant Incentive Scheme (TIS), which supports tenants in downsizing their homes with financial incentives and additional moving assistance.

Further information and support during the Cost-of-Living crisis

Behind the Scenes is a tenant-led project group that reviews Council services and implements suggestions for improvement.

Share your ideas for improving communal spaces with our £10,500 annual budget. Past projects include planting seeds, adding seating, and installing lighting.

Join our 2024 Tenant Get Togethers to discuss local issues, learn about Council services, and share your ideas for improvements

If you are a tenant who is passionate about improving your neighbourhood, you can join to become a Tenant Representative for your area.

Get information on our policy for pets and animals, recognizing their benefits for tenant wellbeing and enjoyment.