Behind the Scenes is a project group made up of tenants who looks in-depth at a Council service, and implement suggestions on how it can operate more effectively.
Roles and activities
Tenants can scrutinise a service through carrying out work inspections, interviews with staff members and mystery shopping.
Tenants will then share their findings to the relevant service and work together to develop the service. Tenants’ recommendations can then be adopted within our policies and practises. Progress and findings from the project will be shared with Councillors and senior members of staff at formal meetings.
Behind the Scenes can be very rewarding, as you are able to see a project develop from start to finish and positively make a change in how we do things.
Support provided
- Training and support: Tenants will receive full training and support throughout the project.
- Expense coverage: Travel expenses, childcare, and car-parking costs for attending events are covered to ensure participation does not result in out-of-pocket expenses.
If you want to find out more or provide feedback on our services, please contact us: