Conditions of Tenancy
The Conditions of Tenancy is your Tenancy Agreement with Ipswich Borough Council.
Download the Conditions of Tenancy (Word Document)
Tenants' Handbook
The Tenants' Handbook provides essential information on maintaining your home and managing your tenancy. It covers:
- Landlord Services: Details on the services provided by Ipswich Borough Council.
- Tenant Responsibilities: What is expected from you as a tenant.
You can download the Tenants' Handbook (PDF) for detailed information.
Local Standards
Local Standards are developed through collaboration between tenants and the Council to set clear expectations for service delivery. They outline what tenants can expect and how the Council is held accountable. These standards reflect updated expectations from the Regulator for Social Housing on how Social Housing Landlords, like Ipswich Borough Council, should:
- Deliver Services: Provide high-quality services to tenants.
- Engage with Tenants: Listen to and learn from tenant feedback.
- Ensure Safe Communities: Maintain high-quality homes in secure environments.
An annual report assesses whether these standards have been met and provides feedback to tenants.
Download the most recent annual report is available here (PDF)
Read more about Local Standards (PDF)
Your Data Matters
Ipswich Borough Council collects and securely stores personal information related to your tenancy, such as contact details. This information is used to fulfill our responsibilities as your landlord and may be shared with other Council teams for tenancy-related purposes, such as maintenance work.
For more details on how your data is managed, please refer to the Maintenance & Contracts and Tenancy Services Privacy Notice (PDF).