Customer services

We’ve made it simple for you to contact us 24/7 by using our online forms via My Ipswich.  If you do not use online services our team of friendly Customer Service Advisors are ready and waiting to assist you with your query. 

Contact details

Ipswich Borough Council, 
Grafton House,
15-17 Russell Road,
Ipswich, 
IP1 2DE

Tel:
01473 432000

Also in this section

Contact the council

Find details on how to contact us online, telephone, or by visiting the Customer Services Centre.

Paying council bills at Payzones

You are no longer able to pay council bills in cash at the Customer Services Centre. If you want to pay by cash you can use a network of Post Offices and Payzone outlets across Ipswich.

Accessibility statement

Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Terms and Disclaimer

The Ipswich Borough Council Terms and Conditions of use for this website apply every time you access this website.

External links policy

This policy explains the type of external websites we will and won't consider linking to.

Public toilets

Find information on the locations of public toilets in Ipswich.

Contact us online

Our ‘Contact Us’ online forms gives you the chance to tell us what you think of the services we provide.

Tell us about your experience of using our website